Bad For Business: The Story of a Bad Doctor

To be continued from yesterday post-  Are you a bad customer? Here's Five Ways to Improve
So yesterday I discussed being a better customer to your physician [ Last Post] but I wouldn't be all the way truthful if I didn't act like there are a lot of bad businesses[Doctors/Doctor's offices] out there that is making it hard for you to be the most loyal customer.  As a physician here are some of the top reasons I find that we as the businesses are failing the customer.

  1. Be on time
    • I can't tell you just how many appointments that I have been to where the doctor wasn't even in the office before I was, many of our customers have to take time off from work[losing money] to  show up to their appointment. The least we can do is show up before them. 
  2. Be Firm
    • Many times your schedule is running behind because you let your customer with the 10am appointment take up more time than you should have. It's ok to listen to the customer's needs but you have to let them know that you're only going to take care of some of their needs[especially if they have a whole laundry lists] and schedule a follow up visit for the second half. 
  3. Be Sensitive
    • Understand that the customer is in a vulnerable position[being sick] so they may not act accordingly.
  4. Act in the interest of the customer
    • At the end of the day you have to let go any personal endeavors & understand what benefits the customer will always benefit you in the long run. 
  5. Recognize your customer
    • There are several types of customers so you have to be able to adjust to them and not the other way around. 
Have any of you had a bad experience with your business[doctor]? Let me know how you handled that. 

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